Design challenge
The most challenging element of the process, which is still being fine-tuned today, is the full scope of user experience.
From communication to different groups of stakeholders (both people who have specialists in their contacts – so almost the whole population, and employers) to the process of actually going through the whole service (managing the expectations, foreseeing the concerns and needs). Explaining and making the new model of service popular are tasks which prove to be more complicated than developing the service itself.